FAQ - Frequently asked questions
Your AninestEco Practical Guide: Ecology with a Smile 😄
There you have it, our AninestEco-style FAQ: a dose of information, a touch of humor, and lots and lots of love for our animals and for you. Thank you for being with us on this adventure!
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⏳ Delivery time
In stock ? Hop, in the post in 2 to 4 days, and at your home in the snap of your fingers (or a week, we're not magicians yet). It’s the Swiss (and French) adventure of eco-friendly patience!
🔍 Order tracking
We'll send you a lightning-fast tracking number. Nothing in the mailbox? A quick hello to teamaniinest@gmail.com , and we’ll come running!
💳 Payments
Cards, digital wallets… we have everything you need. Missing your option? Write U.S ! We are ready to do anything to help you, except perhaps accepting payments in Swiss cheese. It's too precious.
🌟 100% eco-responsible?
We're not perfect yet, but we're improving every day. Your patience with us is a bit like encouraging a bamboo to grow: it takes time, but it's worth it.
🌍 Worldwide shipping?
We deliver joy to Switzerland and France. The rest of the world will have to wait a bit before enjoying our eco-friendly magic.
📫 Where does it come from?
All our treasures leave our home, ready to spread joy and ecology in your homes.
🧩 Missing items?
If your order arrives in several parts, don't worry. The rest follows, faithful to the post.
😢 Something broken?
A damaged product? Show us, and we'll take care of everything. We are like the after-sales service of your mood: always there to put a smile back on your face.
⏳ Latecomers
Sorry for the slight delay, but we assure you it's worth the wait. A follow-up problem? We are here, ready to play detective to find your lost package.
💰 Refunds
Unsatisfied ? It breaks our hearts, but we are ready to do what it takes to make things right. Contact us within 14 days, and consider it settled.