FAQ - Frequently asked questions

wondering-dog-faq

Your AninestEco Practical Guide: Ecology with a Smile 😄

There you have it, our AninestEco-style FAQ: a dose of information, a touch of humor, and lots and lots of love for our animals and for you. Thank you for being with us on this adventure!

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⏳ Delivery time

In stock ? Hop, in the post in 2 to 4 days, and at your home in the snap of your fingers (or a week, we're not magicians yet). It’s the Swiss (and French) adventure of eco-friendly patience!

📦 Delivery costs

CHF 7.- only (and 9.- for France, because we love our neighbors too much). Free from CHF 50.-, because that's how we are at AninestEco.

🔍 Order tracking

We'll send you a lightning-fast tracking number. Nothing in the mailbox? A quick hello to teamaniinest@gmail.com , and we’ll come running!

💳 Payments

Cards, digital wallets… we have everything you need. Missing your option? Write U.S ! We are ready to do anything to help you, except perhaps accepting payments in Swiss cheese. It's too precious.

🌱 Order on request

In our quest to save the world , we store less to pollute less. If we have to play sorcerer's apprentice to create your favorite product, it could take a tad longer. But we promise, we will keep you informed, like a good friend sending holiday news!

🚚 Green Expeditions

Thank you, Swiss Post , for these electric vehicles so eco-friendly that they could almost become part of your compost. With AninestEco, every delivery is a victory for the planet (and for your furry friend).

🌟 100% eco-responsible?

We're not perfect yet, but we're improving every day. Your patience with us is a bit like encouraging a bamboo to grow: it takes time, but it's worth it.

🌍 Worldwide shipping?

We deliver joy to Switzerland and France. The rest of the world will have to wait a bit before enjoying our eco-friendly magic.

📫 Where does it come from?

All our treasures leave our home, ready to spread joy and ecology in your homes.

🧩 Missing items?

If your order arrives in several parts, don't worry. The rest follows, faithful to the post.

😢 Something broken?

A damaged product? Show us, and we'll take care of everything. We are like the after-sales service of your mood: always there to put a smile back on your face.

⏳ Latecomers

Sorry for the slight delay, but we assure you it's worth the wait. A follow-up problem? We are here, ready to play detective to find your lost package.

💰 Refunds

Unsatisfied ? It breaks our hearts, but we are ready to do what it takes to make things right. Contact us within 14 days, and consider it settled.