FAQ - Frequently asked questions

In stock ? Hop, in the post in 2 to 4 days, and at your home in the snap of your fingers (or a week, we're not magicians yet). It’s the Swiss (and French) adventure of eco-friendly patience!

We'll send you a lightning-fast tracking number. Nothing in the mailbox? A quick hello to teamaniinest@gmail.com , and we’ll come running!

Cards, digital wallets… we have everything you need. Missing your option? Write U.S ! We are ready to do anything to help you, except perhaps accepting payments in Swiss cheese. It's too precious.

We're not perfect yet, but we're improving every day. Your patience with us is a bit like encouraging a bamboo to grow: it takes time, but it's worth it.

We deliver joy to Switzerland and France. The rest of the world will have to wait a bit before enjoying our eco-friendly magic.

All our treasures leave our home, ready to spread joy and ecology in your homes.

If your order arrives in several parts, don't worry. The rest follows, faithful to the post.

A damaged product? Show us, and we'll take care of everything. We are like the after-sales service of your mood: always there to put a smile back on your face.

Sorry for the slight delay, but we assure you it's worth the wait. A follow-up problem? We are here, ready to play detective to find your lost package.

Unsatisfied ? It breaks our hearts, but we are ready to do what it takes to make things right. Contact us within 14 days, and consider it settled.