Return policy


Please check the goods carefully as soon as you receive them.

Our policy lasts 14 days. If more than 14 days have passed since we received your goods, unfortunately we cannot offer refunds or exchanges.

To be eligible for return, your item must be unused and in the condition you received it. It must also be in its original packaging.

To complete your return, we require a receipt or proof of purchase.

Do not return your purchase to the manufacturer.

Shipping / Return

To return your product you have two options:

  • If you already have an account with AninestEco: log in with your email address and the

    login code that we will send you. Then go to the order where you want a return. Then follow the steps displayed on your screen.

  • If you do not have an account with AninestEco: you must send a return request email to
Shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the return shipping cost will be deducted.
If you are shipping an item worth more than CHF 75.-, we recommend using a shipping tracking service or insuring your shipment. We do not guarantee that we will receive the returned item.

In some cases, only partial refunds are granted: (if applicable)

*Any item that is not in original condition, damaged, or missing parts for any reason not due to error on our part.

Refunds (if applicable)

Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.

If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.

Delayed or missing refunds (if applicable)

If you haven't received a refund yet, double-check your bank account first.

Then contact your credit card company, as it may take a little time for your refund to be officially posted.

Then contact your bank. The posting of a refund is often preceded by a processing time.

If you have completed all these steps and still have not received your refund, contact us at the following address:

Sale or promotional items (if applicable)

Only regular priced items are refundable. Unfortunately, sale or promotional items are not.

Exchanges (if applicable)

We only replace items that are initially defective or damaged. If you need to replace yours with the same item, send us an email to

Depending on where you live, the time it takes to receive your exchanged product may vary.