Return policy

Returns

Please check the goods carefully as soon as you receive them.

Our policy lasts 14 days. If more than 14 days have passed since we received your goods, unfortunately we cannot offer refunds or exchanges.

To be eligible for return, your item must be unused and in the condition you received it. It must also be in its original packaging.

To complete your return, we require a receipt or proof of purchase.

Do not return your purchase to the manufacturer.

Shipping / Return

To return your product you have two options:

  • If you already have an account with AninestEco: log in with your email address and the

    login code that we will send you. Then go to the order where you want a return. Then follow the steps displayed on your screen.

  • If you do not have an account with AninestEco: you must send a return request email to teamaniinest@gmail.com
Shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the return shipping cost will be deducted.
If you are shipping an item worth more than CHF 75.-, we recommend using a shipping tracking service or insuring your shipment. We do not guarantee that we will receive the returned item.

In some cases, only partial refunds are granted: (if applicable)

*Any item that is not in original condition, damaged, or missing parts for any reason not due to error on our part.

Refunds (if applicable)

Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.

If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.

Delayed or missing refunds (if applicable)

If you haven't received a refund yet, double-check your bank account first.

Then contact your credit card company, as it may take a little time for your refund to be officially posted.

Then contact your bank. The posting of a refund is often preceded by a processing time.

If you have completed all these steps and still have not received your refund, contact us at the following address: teamaniinest@gmail.com

Sale or promotional items (if applicable)

Only regular priced items are refundable. Unfortunately, sale or promotional items are not.

Exchanges (if applicable)

We only replace items that are initially defective or damaged. If you need to replace yours with the same item, send us an email to teamaniinest@gmail.com

Depending on where you live, the time it takes to receive your exchanged product may vary.

Umi

Hello les amis, moi c’est Umi un Shiba Inu de bientôt 2 ans, je suis très sociable avec mes congénères, les humains et les enfants.

Je suis douce, une force tranquille. Très indépendante aussi mais quand j’ai besoin de câlins j’en demande ++++ à mon humaine. Un caractère bien trempé, quand je ne veux pas quelque chose je le fais bien savoir. Un chien/chat qui juge mon humaine h24 !

Je fais partie de l’aventure AninestEco depuis le 2 mars 2024, si vous êtes curieux/se de voir ma petite vie vous pouvez suivre le compte de mon humaine @alipetscare19 (ps: elle est assistante vétérinaire et elle donne des conseils super cool sans lui lancer des fleurs) à bientôt les pawtos !

Utah

Coucou les copains ! Moi c’est Utah, j’ai un peu plus d’un an et je suis un berger australien. Je viens d’Alsace.

Mon début de vie n’a pas été très chouette. Ma maîtresse m’a eu qu’à mes 6 mois et je ne savais rien faire, je n’étais pas propre.

Aujourd’hui je suis toujours un peu foufou, j’aime jouer avec les autres chiens mais je suis tellement excité que j’aboie quand je les vois donc les maîtres ont peur. Mais c’est pas grave, on y travaille ! J’adore l’eau, creuser et jouer !

Je suis ambassadeur d’AninestEco depuis le 30 juillet 2024 (oui c’est tout frais !) et j’en suis ravi !

Si vous voulez voir ma petite vie de chien, n’hésitez pas à faire un tour sur Insta: @utahaussie6

Merci à AninestEco pour leur travail et nous faire partager leur passion !

Bisous les copains !